Up Bookings

Up Bookings for clubs

PayFast guide for clubs

Players pay for bookings with PayFast, straight into your club's own PayFast account. This guide covers setting up that account, adding it to Up Bookings, and refunding a payment.

Payment methods

Ways players can pay

At checkout, PayFast shows the player every method you've switched on in your PayFast account. Up Bookings doesn't limit them. PayFast lists these:

  • Credit and cheque cards
  • Instant EFT
  • Apple Pay
  • Google Pay
  • Samsung Pay
  • Capitec Pay
  • SnapScan
  • Zapper
  • Scan to Pay
  • Mobicred
  • MoreTyme
  • Payflex
  • MukuruPay
  • Store cards
  • Scode

PayFast charges a fee on each payment, from about 2% depending on the method, and takes it off your payout. Up Bookings adds no commission or booking fee. PayFast's fees change, so check the current ones at payfast.io/fees.

Step one

Set up your PayFast account

If your club already has a verified PayFast account, skip to adding it to Up Bookings.

  1. Sign up at PayFast

    Go to payfast.io, sign up and choose the account type that fits your club.

  2. Upload your FICA documents

    In the PayFast dashboard, go to Account, then Verify or Upload documents. Verification takes about 2 business days once valid documents are in. The documents you need are listed alongside.

  3. Find your merchant details and set a passphrase

    Once you're approved, open Settings, then Integration (in some versions Security). Your Merchant ID and Merchant Key are there. Set a passphrase there too, write it down and keep it secret.

  4. Switch on payment methods

    In the PayFast dashboard, switch on the methods you want players to use: cards, Instant EFT, Apple Pay and so on.

Documents PayFast asks for

Individuals and sole proprietors

  • SA ID or passport
  • Proof of address, less than 3 months old
  • Bank confirmation letter or a recent bank statement

Companies and close corporations

  • CIPC registration documents, such as CoR14.3 or CK1
  • Proof of business address
  • Bank account confirmation
  • ID for all directors
  • Beneficial ownership details, where they apply

NPOs and non-profit companies

  • ID of the authorised signatory, or a letter of authority
  • Proof of address
  • NPO certificate, or CIPC documents for a non-profit company
  • Bank confirmation in the organisation's name

Clubs and associations

Confirm the right account category and documents with PayFast before you upload.

Step two

Add PayFast to Up Bookings

A club owner does this in the app, once.

  1. Open your club

    Go to My Listings, open your club and tap Manage Listing.

  2. Find Card payments

    Open the Owner/Manager Details tab. Under Card payments (PayFast), tap Add PayFast account.

  3. Enter your details and save

    Enter your Merchant ID, Merchant key and Passphrase, then tap Save. The app shows "Card payments are set up."

  4. Go live

    Your club can go live once the details are saved and we've reviewed your listing. Players then pay with any method you've switched on in PayFast.

Your details are stored securely and can't be viewed again in the app. Up Bookings never sees players' card details, and the money goes straight to your PayFast account.

Refunds

Refund a payment

The money is in your PayFast account, so you make refunds in PayFast. Up Bookings tells you when one is due.

  1. See what's due in Up Bookings

    A refund is due when a player cancels inside your free cancellation window, when you accept a late-cancellation request, or when a player leaves a paid game in time. It appears under Payments needing attention, with the amount and the PayFast payment number.

  2. Find the payment in PayFast

    In the PayFast dashboard, go to Transactions, then Transactions History. Find the payment by its PayFast payment number, or by amount and date. Under Action (or the refund icon in the far-right column), choose Refund Transaction.

  3. Choose the amount and a reason

    Choose a full or partial refund, enter the amount and a reason, then confirm. The player sees the reason in their refund email.

  4. Mark it done

    Back in Up Bookings, tap Mark as done on that item.

PayFast's screens change from time to time. If a menu looks different, search "refund" in PayFast's help centre or contact PayFast.

Things to know about refunds

Refunds come from your balance

PayFast pays a refund from your PayFast balance. Keep enough in it, or refund after new payments come in.

Debit cards can't be refunded in PayFast

Refund those another way, for example by EFT to the player, and still mark the item done in Up Bookings.

What a refund costs

Each refund costs R2 + VAT, and PayFast doesn't return the original transaction fee.

How long it takes

Card refunds reach the player in 7 to 10 business days. Instant EFT refunds take 2 to 3.

Partial refunds

You can make more than one partial refund on a payment, up to the original amount.

Your account, your money

BizTrack never holds booking money, so we can't make a refund for you. Only your club can, in PayFast.