Up Bookings: Terms of Use for Players
Version: 1.0 Effective date: 23 October 2026 Web address: https://upbookings.web.app/terms
1. Who we are
1.1 Up Bookings (the app and https://upbookings.web.app) is provided by BZ Tracking Solution (Pty) Ltd, trading as BizTrack ("we", "us"):
- private company, registration number 2014/231948/07
- VAT number 4170315552
- director: Gustaff Zacharias Pain (sole director)
- physical address, and address for legal notices: 18 Ingrid Jonker Street, Langenhovenpark, Bloemfontein, Free State
- support: support@biztrack.co.za, +27 21 832 0861, WhatsApp +27 68 651 3359
1.2 We do not belong to any self-regulatory body, and do not subscribe to any code of conduct or dispute-resolution code.
2. What Up Bookings is
2.1 Up Bookings lets you find sports clubs (pickleball, padel, tennis and others), book and pay for courts, get an eTicket with a QR code, split a booking's cost with friends, join games other players post, add friends and get notifications.
2.2 The club is the seller. Many independent clubs list on Up Bookings. When you book a court, your agreement is with that club. The club sets its prices, opening hours, booking lengths, cancellation rules and house rules. It provides the court and handles refunds.
2.3 We provide the app. We are not a party to your booking with the club. We do not receive or hold the money you pay for bookings, and we charge you no booking fee.
2.4 When you play at a club, follow its house rules.
3. Accepting these terms, and age
3.1 You accept these terms when you create an account, and again when we ask you to accept a new version.
3.2 You must be at least 13 to have an account.
3.3 If you are 13 to 17, you may use Up Bookings only with a parent's or guardian's approval. When you sign up, you give us their details and we send them a consent request. Until they approve, you can't book, pay or add friends. When they approve, they also agree to these terms on your behalf. Please read these terms with them.
3.4 Play together games, and showing your photo to other players, are for adults (18 or older) only.
4. Your account
4.1 Give us true details and keep them up to date. One account per person.
4.2 Keep your password to yourself. You are responsible for what happens on your account, unless it was misused because of our fault.
4.3 If you think someone else has used your account, tell us straight away.
5. Booking and paying
5.1 Prices. The club sets the price. If the club is registered for VAT, its prices include VAT.
5.2 Before you pay, the app shows you the club's details, what you are booking, the full price and the club's cancellation rules. You can check your booking and go back before you pay.
5.3 Payment goes straight into the club's own PayFast account, by card or another method PayFast offers, such as Instant EFT. You enter your payment details on PayFast's pages. We never see your card details.
5.4 Once the payment succeeds, your booking is confirmed and your eTicket (with its QR code) appears in the app. Your bookings stay in the app's booking history, so you can look back at them.
5.5 A booking a club makes for you by phone or at its desk is between you and the club. Pay for it as the club asks.
6. Cancelling and refunds
6.1 Each club sets its own cancellation window (for example, "free cancellation up to 24 hours before"). The app shows it before you pay and on your booking.
6.2 Within the window: you can cancel in the app, and the club refunds you.
6.3 After the window: you can send the club a cancellation request in the app. The club decides whether to refund you.
6.4 Your rights under the Consumer Protection Act still apply. A club may charge only a reasonable amount for a late cancellation. It may charge nothing if you can't keep the booking because the person it was for has died or is in hospital. If either applies, contact the club. If the club doesn't respond, contact us (clause 15).
6.5 If the club cancels (because of weather, maintenance or a double booking, for example), it must refund you or offer another time you accept.
6.6 No seven-day cooling-off period. A court booking is a leisure service for a specific date and time. The law excludes it from the cooling-off right for online purchases (Electronic Communications and Transactions Act, s42(2)(j)).
6.7 Refunds are decided and paid by the club, through PayFast, usually to the method you paid with. The app shows you when the club has recorded the refund. How long the money takes to reach you depends on PayFast and your bank.
7. Splitting a booking's cost
7.1 When you book, you can split the cost into shares and send friends a link. Each person pays their own share, to the club.
7.2 Shares must be paid by the deadline shown in the app, which is 1 hour before the booking starts.
7.3 As the booker, you are responsible for the whole booking. If shares are still unpaid at the deadline, you owe the rest. You can pay it in the app, or the club may collect it at the desk.
7.4 Cancelling a split booking follows clause 6: inside the club's free cancellation window, every share that was paid is refunded; after it, cancelling sends a request to the club. If one player leaves a split before the club's free cancellation window closes, their share is refunded and becomes open for someone else to pay. After the window closes, a share already paid is not refunded, but whoever takes that place pays nothing. Each paid share is refunded by the club to the card it came from, through PayFast.
8. Play together, friends and photos
8.1 Play together (adults only) lets you post a game, or join one another player posted. A game is an arrangement between players. The court is only booked once someone books and pays for it.
8.2 We don't check other players' identity, skill or behaviour. Meet and play with care.
8.3 Keep notes and messages about the game. You can block or report a player or a game. We may remove posts or suspend accounts (clause 14).
8.4 Who can see your name and photo is explained in the privacy notice. Players under 18 never have their photo shown to other players.
9. Notifications and adverts
9.1 We send notifications about your bookings, payments, friends and games.
9.2 Adverts. The app shows advert banners, placed by us, with a picture and a link to an outside website. Outside websites are not ours, and we are not responsible for them, their content or anything you buy there. Anything you buy there is between you and that business.
9.3 We don't show adverts for alcohol, gambling or other adult-only products. A club may name the sponsor of its own league or event, but we may remove club content that promotes alcohol or gambling.
10. Airbucks (legacy)
10.1 Airbucks is an older prepaid balance that was offered only at one club, Ultimate Pickleball Bloemfontein. It is being phased out, and it can't be topped up anywhere else.
10.2 Airbucks balances are Ultimate Pickleball Bloemfontein's responsibility, not ours. If you have a balance, please contact the club about it.
11. Using Up Bookings fairly
You must not:
- book courts you don't mean to use, just to hold them
- harass, threaten or abuse anyone, in the app or at a club
- give false details or pretend to be someone else
- use someone else's account or payment method without permission
- scrape or copy data, overload the app, or try to get around its security
- use the app to advertise, or to collect other players' contact details
12. Your information, and deleting your account
12.1 How we and the clubs use your personal information is explained in the Up Bookings privacy notice: https://upbookings.web.app/privacy. We are responsible for your account. Each club is responsible for its own records of your bookings and payments.
12.2 You can delete your account at any time: in the app (Profile) or at https://upbookings.web.app/delete-account. Cancel any bookings you don't want first. The privacy notice explains what is kept after deletion, and why.
13. Our responsibility to you
Please read this clause carefully. It limits our responsibility.
13.1 We run Up Bookings with reasonable care. We can't promise it will always be available or free of errors. It relies on services we don't control, such as PayFast, Google, mobile networks and electricity.
13.2 The club, not BizTrack, is responsible for its courts, premises, prices, refunds, and your safety while you play there.
13.3 Nothing in these terms limits our liability for fraud, intentional wrongdoing or gross negligence, or any liability the law does not allow us to limit. Nothing in these terms reduces your rights under the Consumer Protection Act.
13.4 Subject to 13.3, we are not liable for indirect loss, and our total liability to you is limited to R1,000.
14. Suspending or closing accounts
14.1 We may suspend or close an account for serious or repeated breach of these terms, suspected fraud or abuse, or if the law requires it. Unless that would be unsafe or unlawful, we will tell you why.
14.2 Paid bookings stay with the club, and your refund rights under clause 6 continue.
15. Complaints
15.1 About a booking, court or refund: contact the club first. Its details are in the app.
15.2 If the club doesn't sort it out, or the complaint is about the app: contact us (clause 1.1). We will reply within 2 business days and help where we can.
15.3 You may also complain to the National Consumer Commission, or, about your personal information, to the Information Regulator.
16. Changes to these terms
16.1 Each version has a number and an effective date.
16.2 We will tell you at least 14 days before an important change takes effect, with a notice in the app and by email, and say what changes. The new version applies to bookings made after it takes effect; bookings already made stay under the version that applied when you made them. If you don't agree, you can stop using Up Bookings and delete your account.
16.3 Changes that the law requires, or that only benefit you, may take effect sooner.
17. Law and courts
17.1 South African law applies to these terms.
17.2 We agree to the jurisdiction of the magistrate's court for any claim. You may bring a claim in any South African court that has jurisdiction, including the courts in Bloemfontein, Free State.
17.3 If any part of these terms can't be enforced, the rest still applies.