Up Bookings by BizTrack

Delete your Up Bookings account

You can delete your account yourself in the app:

1. Open Up Bookings and sign in.
2. Go to Profile > Delete my account.
3. Read what is deleted and kept, type DELETE and confirm.

Can't open the app or sign in? Email support@biztrack.co.za from the email address of your Up Bookings account and ask us to delete it. We may ask you to confirm the request from that address.

What is deleted

• Your profile: name, email address, phone number, photo and date of birth.
• Your sign-in account.
• Your friends, friend requests and notifications.
• Your game posts, and your place in games you joined.
• For players under 18: the parent's or guardian's name and contact details.

What is kept

• Your past bookings and payments, without your name, email address or phone number, because the clubs need them for their booking and financial records.
• For players under 18: the record that a parent or guardian approved, for 3 years after the account is deleted, with only a coded fingerprint of the parent's number or email instead of the contact itself.
• A note that an account was deleted, with no personal details.

Before you can delete

The app tells you if something has to be sorted out first, and what to do:

• Airbucks left: spend them, or ask the club for a refund.
• You manage a club: hand it over to another manager, or ask us to close it.
• An upcoming booking: wait until it has been played, or cancel it.
• A split booking or a share not fully paid: pay or settle it, or cancel it.

Deleting an account can't be undone.

Open the app